STEP 1

Decide on the change you’re looking for in ‘measurable’ factors.

STEP 2

Look at your ‘Customers & Leads’ and your ‘People & Culture’ to understand what changes to make.

STEP 3

Make changes and embed them into your ‘Processes, Systems & Automations’ and your ‘Operational Excellence’

STEP 4

Measure the factors decided in no. 1 to ascertain success/value has been achieved. Adjust if required. If not, choose next areas to work on.