STEP 1
Decide on the change you’re looking for in ‘measurable’ factors.
STEP 2
Look at your ‘Customers & Leads’ and your ‘People & Culture’ to understand what changes to make.
STEP 3
Make changes and embed them into your ‘Processes, Systems & Automations’ and your ‘Operational Excellence’
STEP 4
Measure the factors decided in no. 1 to ascertain success/value has been achieved. Adjust if required. If not, choose next areas to work on.